• Identify the appropriate stance to promote the function within the organization

• Strengthen professional skills

• Enhance relational ease within the role of controller

Identifying the Appropriate Stance to Promote the Function within the Organization

• Defining the mission of a controller

• The missions and challenges of the controller function

• Evolution of IT tools and the role of the controller

• Positioning the controller based on the organization type: hierarchical, matrix, agile

• Role-play: Presenting the controller profession

• Experience sharing: Exchanging perceptions of the controller service by operational staff

Defining Required Qualities and Skills

• Balancing between being seen as a "DG's pet" and an "eye of Moscow"

• Necessary qualities and skills

• Self-assessment: Conducting a self-assessment of controller skills

Strengthening Professional Skills

• Applying suitable methods to manage stress

• Stress definition and causes

• Stress management

• Resistance to change

• Self-assessment: Identifying strengths and areas for improvement to manage stress

• Implementing an action plan to focus on priorities

• Time management

• Organizational principles

• Managing priorities

• Self-assessment: Conducting a time management self-assessment and analyzing priorities

Developing Relational Ease within the Role of Controller

• Describing the stakes of communication

• Principles of interpersonal communication

• Factors favoring and hindering communication

• Role-play: Identifying the other's motivations

• Arguing and convincing

• Understanding the other's motivations

• Assertiveness without aggressiveness

• How to argue and convince

• Role-play: Preparing arguments and addressing identified objections

• Facilitating a meeting

• Preparation

• Enhancing the impact of PowerPoint presentations

• Capturing the audience's attention

• Role-play: Preparing a dashboard presentation meeting for reluctant operational directors

Transfer

• Your training journey continues in your participant space. Log in to access resources, self-assess your skills acquired during your training, and facilitate the implementation of your commitments in your professional context.

• Dedicated training for controllers to exchange with peers on the function

• Situational simulations in the form of role-plays to develop relational ease

• Controllers

• Mastery of management tools

• Structured training program focusing on skill transfer

• Acquisition of operational skills through practice and experimentation

• Collaborative learning during synchronous moments

• Multi-stage learning journey to facilitate engagement, learning, and transfer

• Training fostering participant engagement for better assimilation of teachings

• Competence evaluation will be conducted throughout the training by the participant themselves (self-assessment) and/or the trainer according to the training modalities.

• Evaluation of the training course online in your participant space:

  • Immediately after the training to measure your satisfaction and perception of the evolution of your skills compared to the training objectives. With your agreement, your overall rating and comments will be published on our website through Verified Reviews, a NF Service Certified solution.

  • 60 days after the training to validate the transfer of your acquired skills in the workplace

• Attendance monitoring and issuance of an individual training certificate or completion certificate.